Fairgo

Privacy Policy

Last Updated: April 2, 2026

By accessing or using the Fairgo Logistics website and services, you consent to the data collection, use, and disclosure practices described in this Privacy Policy.

1. Information We Collect

We collect personal information and technical data necessary to operate our business, fulfill deliveries, and improve our services. This includes:

  • Submitted Data: Names, phone numbers, delivery notes, and pickup/dropoff addresses provided during the booking process.
  • Financial Data: Transaction details processed securely by our payment gateway (Stripe). We do not store full credit card numbers on our servers.
  • Device & Usage Data: Information automatically collected when you visit our website, such as IP addresses, browser types, device identifiers, and data regarding your interactions with our platform.

2. How We Use Your Information

Fairgo Logistics utilizes your information for comprehensive business operations, including but not limited to:

  • Dispatching drivers and managing local delivery routing.
  • Communicating updates, resolving disputes, and providing customer support.
  • Analyzing website traffic and user behavior to optimize platform.
  • Conducting marketing campaigns, retargeting, and promotional activities.
  • Preventing fraudulent transactions and enforcing our Terms & Conditions.

3. Cookies, Tracking & Analytics

To continuously improve our platform's performance and marketing efforts, Fairgo Logistics and our authorized third-party service providers use cookies, tracking pixels, web beacons, and similar analytical technologies.

These tools allow us to monitor user behavior, measure the effectiveness of our advertising, and enhance the overall user experience. By interacting with our website, you expressly consent to the placement and utilization of these tracking technologies on your device. You may adjust your browser settings to refuse cookies, though doing so may limit your ability to use certain features of our service.

4. Disclosure to Third Parties

We share your information with trusted third parties to facilitate our services and business operations. This includes:

  • Operational Partners: Independent contract drivers, payment processors (e.g., Stripe), and mapping services (e.g., Google Maps API).
  • Business & Analytics Providers: Marketing platforms, analytics tools (e.g., Google Analytics), and customer relationship management (CRM) systems.
  • Corporate Transactions: In the event of a merger, acquisition, or sale of assets, user data may be transferred as a business asset.

Law Enforcement & Compliance

We reserve the absolute right to disclose any personal information, booking data, or parcel details to the Western Australia Police Force (WAPOL) or other relevant authorities without prior notice to you if we suspect our services are being used to transport prohibited goods or facilitate unlawful activity, or if required by a subpoena, court order, or legal process.

5. Data Security & Retention

We employ commercially reasonable security protocols to protect your data. However, no method of transmission over the Internet or electronic storage is 100% secure. Fairgo Logistics cannot and does not guarantee the absolute security of any information you transmit to us, and you do so at your own risk.

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, resolve disputes, and comply with Australian taxation and corporate record-keeping obligations (typically a minimum of seven years).

6. User Rights & Contact

Depending on applicable laws, you may request access to, correction of, or deletion of your personal data held by us, subject to our legal and operational retention requirements.

For privacy-related inquiries, contact us at:
Email: sales@fairgo.online
ABN: 94 279 467 365